Privacy Policy

Introduction

Belle Journée ("we", "us", or "our") operates this mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We may collect the following types of information:

• Account Information — Name, email address, phone number, and password when you create an account.
• Order Information — Items ordered, order history, delivery addresses, and order preferences.
• Payment Information — Payment method details are processed securely through our third-party payment processor. We do not store full credit card numbers.
• Location Data — With your permission, we may collect your device location to find nearby stores and facilitate delivery.
• Device Information — Device type, operating system, unique device identifiers, and app version.
• Push Notification Tokens — If you opt in to notifications, we store a token to send you order updates and promotions.

How We Use Your Information

• Process and fulfill your orders
• Manage your account and loyalty rewards
• Send order confirmations and status updates
• Send promotional offers and notifications (with your consent)
• Improve our app, menu, and services
• Prevent fraud and ensure security
• Comply with legal obligations

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our app, including:

• Payment processors (e.g., Stripe) for secure transactions
• Delivery partners to fulfill delivery orders
• Analytics providers to help us understand app usage and improve our services
• Notification services to deliver push notifications and emails

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the app or sending you a notification. Your continued use of the app after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the app or reach out to your local Belle Journée store.